Terms & Conditions

1. Definitions and Scope

In these Terms and Conditions:

• "We," "Us," "Our," or "Tina Aldea" refers to the owner and operator of the Website and all related services.
• "You," "Your," or "User" refers to any individual accessing or using the Website or purchasing our services.
• "Website" refers to osegredo.website and any other domains, subdomains, or websites owned or operated by Tina Aldea, including any future related websites.
• "Services" refers to all products offered, including but not limited to psychic readings, soulmate sketches, spiritual guidance, digital products, and any other offerings.
• "Content" refers to all text, images, graphics, audio, video, data, and other materials on the Website.

2. Acceptance of Terms

By accessing this Website, placing an order, or using any of our Services, you represent and warrant that:

• You are at least 18 years of age or the age of legal majority in your jurisdiction;
• You have the legal capacity to enter into binding contracts;
• You will use the Website and Services only for lawful purposes;
• All information you provide is accurate, current, and complete;
• You accept these Terms and Conditions in their entirety without modification.

3. Nature of Services and AI Technology

Our Services consist of spiritual and intuitive readings, psychic sketches, and related digital content. Our services utilize artificial intelligence and computer-generated technology to create sketches, readings, and other digital content. You expressly acknowledge and agree that:

• All Services are provided for entertainment purposes only;
• Services are based on spiritual beliefs and intuitive interpretation;
• Sketches, readings, timelines, rituals, and other digital content are created using AI-powered generative technology combined with the personal information you provide;
• We do not claim any scientific, medical, legal, financial, or professional advisory capacity;
• Results are subjective and vary from person to person;
• No guarantees or warranties are made regarding outcomes, accuracy, or results.

4. Important Disclaimers

NO GUARANTEES: We make no claims, promises, or guarantees about the accuracy, completeness, or reliability of any information provided through our Services. We do not guarantee that you will meet, find, or connect with any person depicted in sketches or described in readings. Any decisions you make based on our Services are made entirely at your own risk and discretion.

5. Payment Terms and Pricing

All payments are processed through Stripe, our authorized payment processor. By making a purchase:

• You agree to pay all applicable fees and charges at the prices in effect at the time of purchase;
• You authorize the charge to your selected payment method;
• You agree to Stripe's terms of service and privacy policy;
• Prices are subject to change without notice;
• All transactions are in USD unless otherwise specified;
• You are responsible for any applicable taxes in your jurisdiction.

6. Refund Policy

Due to the personalized nature of our Services:

• All completed readings and sketches are considered delivered digital products;
• We offer free revisions if you are unsatisfied with the initial result;
• The 30-day money-back guarantee applies only in cases of non-delivery of the product;
• Refund requests for delivered products may be declined as they represent completed personalized work;
• All refund requests are reviewed by us and refunded to your original payment method through Stripe;
• We reserve the right to deny refund requests for abuse of refund policies.

For any concerns, please contact us at contato@osegredo.website before requesting a refund. We are committed to your satisfaction and will work to resolve any issues.

7. Delivery of Services

Regarding delivery of our digital products:

• Standard delivery is within 24-48 hours of purchase;
• Priority/Express delivery is within 6 hours of purchase where available;
• You are responsible for providing a valid, accessible email address;
• We are not responsible for delivery failures due to incorrect email addresses, spam filters, or technical issues on your end;
• If you do not receive your product, contact us within 7 days for redelivery.

8. Digital Content and EU Right of Withdrawal

9. Intellectual Property Rights

All content on this Website is protected by intellectual property laws:

• All text, images, graphics, logos, designs, artwork, sketches, and other materials — including all AI-generated content such as sketches and readings — are the exclusive property of Tina Aldea;
• The "Tina Aldea" name, brand, and associated marks are proprietary;
• Content created through artificial intelligence or automated processes on behalf of Tina Aldea remains the intellectual property of Tina Aldea;
• Purchased products grant you a personal, non-transferable, non-exclusive license for personal use only;
• You may NOT reproduce, distribute, modify, display publicly, sell, or commercially exploit any content without express written permission;
• Violation of intellectual property rights may result in legal action and damages.

10. Automated Communications

By using our Services, you acknowledge and agree that:

• Service Communications: We send essential automated messages related to your orders, delivery updates, and account access (e.g., portal access links, order confirmations, delivery notifications). These are necessary for service delivery and cannot be opted out of;
• You may opt out of non-essential communications at any time by contacting us at contato@osegredo.website.

11. User Conduct and Prohibited Activities

You agree NOT to:

• Use the Website or Services for any unlawful purpose;
• Impersonate Tina Aldea or claim affiliation with our brand;
• Create fake websites, social media accounts, or materials using our name or likeness;
• Share, resell, or redistribute purchased products;
• Attempt to hack, disrupt, or compromise the Website or its systems;
• Use automated systems, bots, or scrapers on the Website;
• Submit false, misleading, or fraudulent information;
• Harass, abuse, or harm our staff or other users;
• Post defamatory, false, or malicious reviews or content;
• Abuse refund policies or chargeback processes.

12. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

13. Limitation of Liability

14. Indemnification

You agree to indemnify, defend, and hold harmless Tina Aldea, her affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from: (a) your use of and access to the Website or Services; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; (d) any claim that your use of the Services caused damage to a third party.

15. Dispute Resolution and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. For consumers residing in the European Union, nothing in this section limits any mandatory consumer protection rights under the laws of your country of residence.

Any dispute arising out of or relating to these Terms or your use of the Website or Services shall be:

• First attempted to be resolved through informal negotiation by contacting us at contato@osegredo.website;
• If not resolved within 30 days, subject to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming, United States;
• EU consumers retain the right to bring proceedings in the courts of their country of residence.

16. Third-Party Services

Our Website may contain links to third-party websites or services that are not owned or controlled by us, including but not limited to Stripe (our payment processor). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with your use of any such third-party content, goods, or services.

17. Testimonials and Reviews

Testimonials and reviews displayed on our Website represent individual experiences and opinions. Results vary and individual experiences differ. Testimonials are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual's experience is unique based on many factors.

18. Modifications to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes are effective immediately upon posting on the Website. Your continued use of the Website or Services after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Tina Aldea regarding your use of the Website and Services, superseding any prior agreements or understandings, whether written or oral.

21. Contact Information

For any questions, concerns, or requests regarding these Terms and Conditions, please contact: